Simple Smart Support
Last updated 11th November 2026
Simple Smart Support is the trading name of Kelly Copperwaite, an entrepreneur individuel (sole trader) registered in France under SIRET 903 150 050 00016. Our business address is 2124 Route de la Boucheuse, 87380 Magnac Bourg, France. We provide virtual administration, bookkeeping and operational support to small businesses and entrepreneurs.
We are the data controller for personal information we use to run our website and business, handle enquiries and manage our client relationships. You can contact us at help@simplesmartsupport.com.
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| When you interact with us | What we collect and why |
|---|---|
| You visit our website | We use technical information such as IP addresses, browser details and server logs to operate the site, diagnose faults and prevent abuse. Our legitimate interests are keeping the site available and secure. See the cookies section for information about tracking technologies. |
| You contact us | We use your name, contact and business details, and what you share by form, email, phone, LinkedIn or Facebook to reply and manage your enquiry. We rely on our legitimate interest in handling business enquiries or, where you ask us to take steps towards a contract with you, on taking those steps at your request. |
| You complete the free Business Efficiency Check | We use your name, email address, business name, questionnaire answers and any comments you choose to provide to assess your responses, prepare and send your result, and answer questions about it. We rely on our legitimate interest in providing the assessment you requested. [Confirm how the result is scored and delivered, and whether each result is reviewed by a person.] |
| You book a Discovery Call or request a paid Business Efficiency Review | We use your contact and booking details, information about your business and the work you want help with, and any notes or materials you share. We use this information to arrange the appointment, understand what you need and, where agreed, deliver the review. We rely on steps you ask us to take before contracting with you, performance of a contract with you, or our legitimate interest in managing appointments and business relationships where you act for an organisation. |
| You become a client | We use contact and business details, agreements, communications, and billing and payment records to deliver services, manage the relationship, invoice and collect payment. We rely on performance of our contract with you or our legitimate interest in managing the relationship where you represent a client organisation. We retain required accounting and tax records to comply with French law. |
| You opt in to marketing | We use your email address and subscription preferences to send the business tips and updates you’ve agreed to receive. Our lawful basis is consent. You can unsubscribe using the link in our emails or by contacting us. Completing the Check or booking a call does not subscribe you to marketing. |
We receive most information directly from you. If you act for a client organisation, that organisation may also give us your name, role and work contact details so we can work with you. Please keep sensitive personal information and identifiable employee or customer details out of the Check and general enquiry forms.
We need enough information to reply, deliver your result or arrange your booking. If you leave a required field blank, we may be unable to fulfil the request. When you engage us, we may also need certain details to fulfil our contract and meet our invoicing obligations.
When a client instructs us to handle personal information in its business records, such as employee, customer or supplier details, the client typically acts as controller and we act as its processor. We handle that information on the client’s documented instructions under the data processing terms agreed with the client. If your request concerns information we handle in that capacity, contact the organisation responsible for those records. We assist that organisation with requests as required by our agreement and applicable law.
We share information as needed with providers that help us host and maintain the website, manage forms and bookings, communicate with clients, run meetings, and handle invoicing, accounting and payments. We may also disclose information to competent authorities where the law requires it.
[Confirm the live provider list and each provider’s purpose. Your draft names Lyrical Host for hosting, Microsoft for email, calendars and documents, Zoom for meetings, Tiime for accounting and invoicing, and Google for reCAPTCHA and analytics if enabled. Add the actual questionnaire, booking, payment and marketing tools where used. Confirm whether calls are recorded or transcribed and update this notice if they are.]
We operate from France. Some providers may store or access personal information outside the European Economic Area (EEA) or the United Kingdom. Where applicable law restricts a transfer, we use a mechanism that covers it, such as an applicable adequacy decision or approved contractual safeguards. The European Commission’s adequacy decision covers qualifying transfers from the EEA to the UK. You can email us for details of the safeguards that apply to your information and to request a copy where available.
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Depending on the circumstances, you can ask to access, correct, erase or restrict use of your personal information, or ask for a portable copy. You can object to processing based on our legitimate interests and can object to direct marketing at any time. If we rely on your consent, you can withdraw it at any time. Withdrawal does not affect processing that took place before you withdrew consent.
Email help@simplesmartsupport.com to exercise your rights or make a privacy complaint. We respond to rights requests within the applicable legal time limit, normally one month, and will let you know if a lawful extension applies. Where UK law applies, we acknowledge privacy complaints within 30 days and communicate the outcome after investigating.
You can complain to the CNIL in France or, where applicable, your local EEA supervisory authority. If the matter falls under UK data protection law, you can complain to the Information Commissioner’s Office.
We ask for your consent before using cookies or similar technologies that require it. You can accept or reject optional cookies and change or withdraw your choice at any time through Cookie Settings Link. Our Cookie Policy explains which technologies are used, who provides them, what they do and how long they last.
[Verify the live WordPress setup before publishing this section. Confirm the banner and settings link, the tracker inventory, what loads before consent and after rejection, and how embedded forms, booking tools, reCAPTCHA and analytics behave. Describe Do Not Track or Global Privacy Control only if you’ve verified how the site responds.]
We publish the current version of this policy on this page and show the date it was last updated at the top.
